Refund policy

Refund Policy, Noutrine

At Noutrine, your experience is our top priority. We stand fully behind our products, which is why every order is covered by our 30-night sleep guarantee.

The 30-night sleep guarantee

Try your Noutrine product for 30 nights, counted from the day of delivery. If you do not feel the difference, you get your money back. This applies even if the bottle has been opened and used. We keep it simple: no forms, no fine print, no questions.

To claim the guarantee:

• Email us at info@noutrine.com within 30 nights of delivery, including your order number.
• We reply within 24 hours on business days.
• Once approved, your refund is processed to your original payment method within 72 hours. Depending on your bank, it may take a few additional days to appear.

Standard returns

Changed your mind before opening the product? Unopened items can be returned within 30 days of delivery. Email us at info@noutrine.com and we will provide return instructions. Please ship your return using a method with track and trace and send us the tracking code. Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo. We will send a replacement or issue a full refund at no cost to you.

Legal

This policy does not limit your statutory rights. Returns and disputes are governed by Dutch law (Article 6:230o of the Dutch Civil Code).

Questions? Contact us at info@noutrine.com.